Active Trader Pro and Website down before market opens

ByAmara5

Here’s a summary of the main problem and solutions discussed in the post:

  • Main Problem: The user, Cheese, is unable to access any of the platforms.
  • Suggested Solution: Fidelity’s representative, Sean, advised Cheese to contact their Technical Support team for troubleshooting assistance.
  • Contact Information: Support representatives are available Monday through Friday, from 8:30 a.m. to 9:00 p.m. ET, and further contact details can be found on their website.
Here’s the full thread
Cheese
08/08/2023 at 06:24:36 PDT
Why am I not able to access any of the platforms
FidelitySean
08/08/2023 at 07:28:50 PDT
Hi @Cheese, sorry to hear about this. We haven’t received widespread reports of the error you are describing. Please reach out to our Technical Support team to troubleshoot the issues logging into the platform. Representatives are available from Monday – Friday, 8:30 a.m. – 9:00 p.m. ET. Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us

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