Android App Navigation Redesigned?
Here’s a summary of the main problem reported by the user and the solutions discussed:
- Main Problem: Users are experiencing issues with a new design of the Fidelity mobile app that is perceived as less user-friendly, with worse aesthetics and increased navigation complexity.
- Concerns: Users worry that they may be forced to adapt to ongoing changes, which could further complicate their app experience.
- Feedback to Developers: Fidelity representatives are collecting user feedback to inform future updates and improvements to the app.
- Alternative Resources: Fidelity provided a link to their website, which offers tools, customizations, and FAQs to help users navigate the app.
Users have expressed frustration over the app’s usability and are seeking improvements based on their feedback.
Here’s the full thread
as far as I know, I have been using the “new” mobile app experience (NOT “classic” experience) since I have a Fidelity Crypto account, and my app’s bottom navigation and “Transact” tab has looked like the first two images.
The last two images are what I’ve been seeing occasionally today, and I’m worried that it’s a new design change and not some kind of bug. Is this an even newer redesign or have I been unknowingly using the classic design this whole time?
Not only do I think the last two images look worse from a design standpoint (font mismatches, weird transitions/animations, styling reminiscent of outdated Android versions), it introduces more friction for the user from a UX standpoint since it has more nested/hidden menus I need to navigate to reach my Recurring Transfers menu for example.
If it was still an option I would be reverting back to the ( CLASSIC ) Android app. The new version is a variant of ( WHERE’S WALDO ) and I am tired of playing the game to discover where the new app put what I was used to.
ah yeah I never knew what the classic experience was like since I opened a Fidelity Crypto account right away. I’m okay with the new experience (first 2 screenshots) but not the NEW new experience (last 2 screenshots)
Hey there, @nvb. Thanks for stopping by with your question on the Fidelity Mobile app.
A new mobile app experience is slowly being rolled out to our Fidelity customers, and the screenshots shared reflect the latest version.
I’ll be sure to share your detailed feedback with our developers for their review. We take client feedback very seriously and often use it to implement future updates and features. Please do not hesitate to let us know if you have any additional feedback or suggestions regarding your experience at Fidelity.
In the meantime, feel free to check out the following page on our website, which is dedicated to the mobile app with featured tools, customizations, and helpful FAQs.
The Fidelity Investments app: https://www.fidelity.com/mobile/fidelity-investments-app
We’re here if you have more questions or if there’s anything else we can help with! 🟢
If you are sharing feedback with developers then please tell them the updated app is totally unusable to me and the only thing preventing me from deleting it is logging in from a new devices is forcing you to authenticate the new user from the smartphone app. If I could use 2FA from either ( Microsoft, Google ) then I would ditch the smartphone app entirely.