Assistance Needed for Changing My Daughter’s Phone Number
Summary of User’s Issues and Solutions Discussed:
- The main problem reported by Aaliyah is that she is unable to sign into her daughter’s account due to entering the wrong last digit of her phone number during account setup, preventing her from receiving a verification code.
- Fidelity representatives advised that the phone number associated with a Youth account can only be changed by the teen, who can do so in the app’s profile section.
- Aaliyah was instructed to contact Fidelity customer service for further assistance regarding the login issue caused by the incorrect phone number.
- In response to Aaliyah’s inquiry about adding her child’s card to Apple Wallet, Fidelity confirmed that the debit card can be added by the account owner (the teen) and not the parent.
- Fidelity suggested checking if the card was activated and inquired about the specific error message Aaliyah encountered while trying to add the card to her child’s phone.
Here’s the full thread
Hi I need help changing my daughter cellphone number
Thanks for dropping by, @Aaliyah. I can certainly point you in the right direction.
It sounds like you may be referring to a Youth account. If so, since the Youth Account is fully owned and operated by the teen, the phone number on file can only be changed by the teen as the account owner. The teen can update the phone number in the profile section of the app.
Check out our Youth account FAQs below to learn more about these accounts.
Youth Account FAQs: https://www.fidelity.com/go/youth-account/faqs
If what we’ve described above is different from what you are referring to, please follow up with us so we can assist further.🟢
I can’t sign into her account I gave the wrong last digit of her phone number when I was opening her account
She can’t receive the code once she open the app
Please give us a call for assistance in this case.
Contact Us: https://www.fidelity.com/customer-service/contact-us 🟢
Can the teens cards be added to Apple wallet im having a issue adding my child card
Thank you for the follow-up. The debit card attached to the Fidelity Youth Account can be added to Apple Pay. The account owner must be logged in to their Fidelity account and have their device to successfully add their debit card to their digital wallet. This means your teen can add their debit card to their Apple Pay. It cannot be added to your Apple Pay.
Please let us know if you have further questions. We’re happy to help. 🟢
Yes I have tried to add it to her phone not mines it’s not working it says contact the company I have tried it 3x it will not work and her phone number that’s on her account is the same phone on her Apple device
Are you trying to add the card information manually from your phone’s settings? Has the card been activated? What specific error are you running into?