Assistance Needed to Link my Bank Account
Summary of User’s Problem and Solutions:
- Main Problem: The user is unable to link their bank account to their Fidelity investing account, receiving an error message stating that their accounts aren’t eligible to link.
- Suggested Solutions:
- Verify that the account and routing numbers are correct and that there are no name mismatches.
- Ensure the bank account is not owned by an entity, such as a business account.
- Check if the financial institution can link to Fidelity via the Real-Time Verification (RTV) system.
- If issues persist, complete the Electronic Funds Transfer Form and send it back or submit it via a secure message on Fidelity.com.
- Explore alternative methods to deposit money into Fidelity accounts through the provided links.
Here’s the full thread
Dear Fidelity Customer Service,
I am attempting to withdraw funds from my Fidelity investing account by linking it to my bank account. However, when I try to add my bank information to initiate the transfer, I receive the following message: “Your accounts aren’t eligible to link to a bank or recipient.”
I would like to know why my account is not eligible for this feature and what steps I need to take to resolve this issue and successfully get access to and transfer my funds.
I’m sorry to hear that you’ve been having trouble linking your bank account to your Fidelity account, and I would like to offer some information and resources.
Some common causes of a bank account not linking are incorrect account and routing number, a name mismatch, the bank account being owned by an entity (like a business account, for example), or your financial institution is unable to link to Fidelity through the Real-Time Verification (RTV) system.
Before proceeding, we recommend confirming that all your account information is correct, including any suffixes (e.g., Jr, Sr), and matches on both your external account and Fidelity Account. To double-check your profile information for your Fidelity account, click the “PROFILE” link at the top of our website.
If you’ve confirmed these details match and are still experiencing difficulty, you will need to fill out the instructions by form and mail it back to us or submit it in a secure message on Fidelity.com.
Electronic Funds Transfer Form (PDF): https://www.fidelity.com/bin-public/060_www_fidelity_com/documents/electronic-funds-transfer-and-bank-wire.pdf
Send a Secure Message (Login required): https://digital.fidelity.com/prgw/digital/login/full-page?AuthRedUrl=https://digital.fidelity.com/ftgw/digital/secureemail
In the meantime, we offer several ways to deposit money into your Fidelity accounts, which you can learn about at the link below.
Depositing money into an account: https://www.fidelity.com/customer-service/deposit-money
If there is anything we can clarify or if additional questions pop up, please don’t hesitate to ask. We’re always happy to help. 🟢