Can I get Symantec VIP Access changed to 2fa by text?
Here’s a summary of the main problem and solutions discussed in the post:
- Main Problem: The user, RoBoT24, is seeking a way to switch from using Symantec VIP Access for two-factor authentication (2FA) to a text-based 2FA, as they find the current method inconvenient.
- Solution Offered: Fidelity’s representative informed RoBoT24 that enabling Symantec VIP means they will not receive SMS codes at login anymore. However, removing VIP access can restore SMS codes. To do this, the user needs to call Fidelity at 800-544-6666.
- Additional Note: The representative clarified that other security-related SMS texts from Fidelity would remain unaffected by the VIP access.
Here’s the full thread
I got symantec VIP Access a while ago due to a problem, is there anyway I can get this to a text 2fa as that would be less annoying while still giving me 2fa?
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Hi, @RoBoT24.
When you have Symantec VIP enabled, you will no longer be prompted to use SMS codes at login. However, establishing Symantec VIP access will not impact any other security-related SMS texts you may receive from Fidelity. If you’d like to remove VIP access associated with your login, please give us a call at 800-544-6666.
If there is anything we can clarify or if additional questions pop up, please don’t hesitate to ask! We’re always happy to help. 🟢