Cant find Learn & Earn feature in my Fidelity youth app
Summary of the conversation:
- Main Problem: The user, Kezen Mox, is unable to find the “Learn” feature in the Fidelity Youth App despite having the app ready.
- Solution 1: The feature is only available to minor account holders; the user should ensure they are using the app for minors.
- Solution 2: Troubleshoot by uninstalling and reinstalling the app, and ensuring it is updated to the latest version.
- Solution 3: If issues persist, the user should contact the Technical Support team for further assistance during business hours.
Here’s the full thread
Hi, I cant find this feature, its not there. Can someone walk me through this,please ? I have the app ready. Thanks
Thanks for reaching out to us, @Kezen Mox.
You can access the Learn and Earn features in the Fidelity Youth App by tapping the “Learn” icon in the bottom right corner. Once here, scroll to “Learn & earn,” where you will see level icons for the categories “Save,” “Spend,” and “Invest.” Tap the desired category to get started.
Review other frequently asked questions regarding the Fidelity Youth App here: https://www.fidelity.com/go/youth-account/faqs
If you need additional assistance with the app over the weekend, our Customer Service team is available 24/7 at the contact link below and happy to assist.
Contact us: https://www.fidelity.com/customer-service/contact-us
Feel free to let us know if you have additional questions. We’re happy to help! 🟢
“You can access the Learn and Earn features in the Fidelity Youth App by tapping the “Learn” icon in the bottom right corner.” This is not there, thats why I asked for help
Thanks for following up, @Kezen Mox. We appreciate your patience while we got back to you.
To confirm, are you using the Fidelity Youth App for minors? The Learn & Earn feature is only available to the minor account holder and not available to parents or guardians in the app.
If you are using the app for minors, you can troubleshoot by uninstalling and reinstalling the app, ensuring it is the most up-to-date version, and trying to access the feature again.
If this persists, we recommend reaching out to our Technical Support team so they can troubleshoot the issue with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say “technical support” when prompted by the automated system to be connected to the right group.
Contact us: https://www.fidelity.com/customer-service/contact-us
In the meantime, we’re here if you need help with anything else. 🟢