Cant log in to fidelity.
Summary of User Concerns and Solutions:
- The main problem reported by the user is being unable to log into Fidelity due to a missing Google Authenticator code.
- A suggested solution is to swipe down from the top of the device to access the notification center and retrieve the 2FA code without closing the app.
- If the issue persists, the user is advised to contact Fidelity’s technical support team available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET.
Here’s the full thread
I cant log into fidelity because of google authenticator code. The code is missing from my app and is not allwoing me to log in. Is a represntive able to fix that?
Good morning, @度萬惡.
We are aware that some clients are experiencing similar issues. A troubleshooting step we’d like you to try is when you receive the 2FA code to log in to the app, to swipe down from the top of your device to access the notification center and receive the code there. Accessing it through that method will not close the mobile app and require you to log in again.
If you’re still experiencing issues after attempting that method, you can call our technical support team. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say “technical support” when prompted by the automated system to be connected to the right group.
Contact us: https://www.fidelity.com/customer-service/contact-us
Please follow up with us here if you have any other questions or concerns. 🟢
Where do I upload my court ordered QDRO? Fidelity. Qdro.com does not have an option for submitting an existing QDRO. It wants to create one and, it seems, charge me for one. I already paid for one.
Thank you for reaching out to us here, @StupidHo.
We are always glad to assist with your questions. However, because the guidelines for a Qualified Domestic Relations Order (QDRO) can vary by plan, we recommend contacting our Workplace Planning and Guidance team directly for next steps. The team is available Monday through Friday, 8:30 a.m. to midnight ET.
Contact Us: https://www.fidelity.com/customer-service/contact-us
We look forward to helping you. 🟢