Can’t set up my 401k contributions from my employer?
Summary of User’s Issue and Solutions Discussed:
- The user, sheepstep, is unable to access their 401k benefits and is marked as not an active employee despite returning to work for the same employer under a different brand.
- Fidelity representative suggested contacting the workplace team to review the user’s employment status and the plan’s participation rules.
- The workplace team is available Monday through Friday from 8:30 a.m. to 12:00 a.m. ET for assistance.
Here’s the full thread
I used to work for this employer with 401k match, then quit, and now I’m back under a different brand of the same employer. I’ve tried to ask my HR to help but it’s still saying I’m not an an active employee. I’ve also updated my employment information in fidelity website but nothing has changed. Please help?
Thank you for reaching out, @sheepstep . Typically, when you start with a company, your participation status will become active as determined by the company and its plan rules. Please contact the workplace team to review your status and the plan’s participation rules. They are available Monday through Friday from 8:30 a.m. to 12:00 a.m. ET.
Contact Us: https://www.fidelity.com/customer-service/contact-us 🟢