Changing the phone number connected to my account after losing access to the number?
Summary of User’s Issue and Solutions:
- The main problem reported is that the user’s mother cannot access her Fidelity account due to changing her phone number when moving internationally, making it difficult to receive the two-factor authentication (2FA) codes.
- Fidelity does not support SMS 2FA with non-US phone numbers, so the user is advised to contact their Service team for assistance.
- Fidelity provides toll-free international phone numbers for clients living or traveling abroad, which can be found on their website.
- If the user can log into their account, they can send a secure message for further assistance.
Here’s the full thread
My mom moved out of the country and has gotten a new international number and let go of her old US number, so she can’t access her fidelity. Is there a way she can get a one-time password and change her 2FA to a new phone number or google authenticator?
Hi, @synonomous..
Currently, our website does not support SMS Two-Factor Authentication (2FA) with non-US phone numbers. Please contact our Service team if you need to accomplish a task on our website and cannot receive a text message code. Associates are available 24 hours a day, 7 days a week. We have toll-free international numbers available now for our clients traveling or residing overseas.
Fidelity International Phone Numbers: https://www.fidelity.com/customer-service/phone-numbers/international
If we can be of assistance in the future, please don’t hesitate to reach out. We’re happy to help where we can. 🟢
Excellent! I’ll reach out to them soon thank you! ❤️🔥
On behalf of @FidelityLinsey, you are welcome, @synonomous. Please reach out anytime. 🟢
@FidelityShawn I tried contacting the vietnam international number and It didn’t work. Is there a way I can contact the team via email?
Hi there, @synonomous. Thanks for reaching back out. I’ll be happy to help.
First, we have two separate phone numbers for Vietnam. They are located at the bottom of the list in the link below.
Fidelity International Phone Numbers: https://www.fidelity.com/customer-service/phone-numbers/international
Additionally, if you are able to log into your account, you can send a secure message. I’ll link it below.
Send a secure message (login required): https://digital.fidelity.com/ftgw/digital/secureemail
Please let us know if you have further questions. We’ll be around! 🟢