Confusion About ATM Fees and Reimbursement Process
Here’s a summary of the user’s issue and the solutions provided:
- Main Problem: The user was charged ATM fees despite being informed that using their ATM debit card at Star network ATMs would be free.
- Solution: ATM fee reimbursements typically appear after the transaction is posted, which can take one to two days. The user should check their account after this period.
- Further Assistance: If the fees are still present after a few days, the user is encouraged to contact Fidelity through various social media channels or call their service team for help.
- Additional Resources: Fidelity provided links for more information on Cash Management Accounts and ATM usage.
The user can follow these steps to resolve the issue with ATM fees effectively.
Here’s the full thread
Hi I was informed that my atm fees will be free if I use my atm debit card in any of the star network atms but I still see that atm charged me 3.00 for each transactions. Can someone explain #customercare-atm
Hi, @gmkari.mani. Thank you for reaching out to us on our Discord. I’m happy to help.
All ATM fees are reimbursed when using the debit card as part of a Fidelity Cash Management Account (CMA) from ATMs displaying the Visa, Plus, or Star logos. Typically, the fee reimbursement appears after the transaction is posted to the account and not while the transaction is still pending. Depending on the ATM provider, the transaction may take one to two days to post.
If it’s been more than a few days or you are still unsure, please contact us on other social media channels, such as Reddit, X, Instagram, Facebook, and Google Business Messages, so that we can connect securely.
Please know, you can also call our service team to connect with a representative via phone. Associates are available 24/7.
Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us
If you would like to learn more about CMAs and how they work with ATMs, check out the link below:
Cash Management FAQs: ATM/Debit Card: https://www.fidelity.com/spend-save/faqs-atm-debit-card
We appreciate your engagement here. We’re happy to help if anything else comes up! 🟢