Debit card not valid?
Summary of User’s Issue and Solutions Discussed:
- The user, The_Great_K, reported that their debit card was declined when they tried to use it for the first time, and they discovered that their Fidelity Youth account indicates they do not own a debit card.
- One suggested solution was to try activating the card using the instructions provided with it.
- FidelityLinsey recommended activating the card via Fidelity.com or the mobile app, specifying that activation is only for cards that have not yet been activated. They provided a link with detailed activation steps.
- If activation does not resolve the issue, FidelityLinsey advised that the user may need to order a new debit card and activate that one.
Here’s the full thread
I got a debit card all the way back in January, but I recently tried to use it for the first time and it declined. So I check my Fidelity Youth account and apparently I don’t own a debit card?
I’m pretty sure I activated it when I got it
Try activating it using the instructions the card came with.
Hi, @The_Great_K.
First, I recommend trying to activate the card you currently have. You can activate your new card on Fidelity.com or using our mobile app. The activate card button is available only on cards that have not yet been activated. Account owners are prompted to enter the security code (CVV) located on the back of the new debit card. The steps to activate your new card are in the link I’ve included below.
Get more from your debit card: https://www.fidelity.com/spend-save/help-center/debit-card/get-started/?selectTab=1
If this does not work, you may need to order a new debit card and activate that one.
If you have additional questions, please don’t hesitate to ask. We’re always happy to help! 🟢