Difficulty seeing account activity
Summary:
- The main problem reported by the user is that their Fidelity Youth account shows an alert regarding their debit card status, preventing them from viewing spending activity, whereas their sibling’s account does not have this issue.
- A suggested solution is to contact Fidelity associates to review the account and resolve the issue, as they are available 24/7.
- The user can reach Fidelity customer service through the provided link for assistance.
Here’s the full thread
Hi I recently opened a Fidelity Youth account and I also have a younger sibling who did the same.
When we ordered our debit cards, it took a bit long so then my dad told us to order new card.
I listened to him and the day after our cards came, only think was I had to wait for the new card but my brother on the other hand decided to not order a new one
Now that both of our card have arrived his fidelity account in the activity tab (refer to screen shot) where is says “your debit card is good to go!”
While for my brother sees his activity I just see that “Your debit card is good to go!” and inside of my manage my debit card page
There is a ⚠ sign next to it (refer to other screenshot)
Please help me as I really want to be able to see my spending and stuff.
Thank you for reaching out to us on Discord. Based on the information shared, please contact our associates to review your account to ensure things are good to go. They are available 24/7 and can be reached using the link below:
https://www.fidelity.com/customer-service/contact-us