Duplicate transactions in Full View
Summary of User’s Issue and Solutions Discussed:
- The main problem reported by the user is the occurrence of duplicate transactions appearing in Full View from their Fidelity Rewards visa, which disrupts their spending tracking.
- Fidelity’s response suggests that the duplication issue may be linked to how the account is connected and they recommend reviewing the account in a secure channel.
- The user is advised to contact the Electronic Channel Support team for assistance, specifying “Technical Support” when prompted.
- Support is available Monday through Friday, from 8:30 a.m. to 9:00 p.m. ET, and a contact link is provided for further assistance.
Here’s the full thread
In the past month I’ve started seeing a bunch of transactions show up twice in Full View, primarily from my Fidelity Rewards visa. This screws up tracking for my overall spending and tracking. If I look at the same transactions via the Elan website they only show up once. I can hide these manually but it’s a big pain, is there something broken with the Fidelity <–> Elan link?
Hi, @pararealgar!
Thanks for joining us today. We have not received any widespread reports from users stating that their Fidelity Reward Visa transactions are being duplicated through Full View. Depending on how the account has been linked, there may be a few reasons why you’re experiencing duplicate transactions.
With that said, we would need to review your account in a secure channel to determine the cause. Please contact a member of our Electronic Channel Support team, and they can review your connection. You can say “Technical Support” when prompted; associates are available Monday through Friday, from 8:30 a.m. to 9:00 p.m. ET.
Contact us https://www.fidelity.com/customer-service/contact-us
Please let us know if you have any questions about this.🟢