Experiencing Errors When Adding My Bank Account
- Main Problem: The user is unable to add any accounts (bank, Venmo, etc.) due to an error code stating “something went wrong.”
- Suggested Solutions:
- Clear your browser’s cookies and cache.
- Try using a different browser or device.
- Ensure that your browser and device are updated to the latest versions.
- If issues persist, contact the tech support team for further assistance.
Here’s the full thread
Hey, anytime I go to add any sort of account whether it is a bank account, Venmo, etc, there is an error code where it won’t allow me to do so. I believe it just says something went wrong. I have tried in the app and online and I have zero luck whatsoever. Any fix …?
Hi, @Gentle Wombat . I’m sorry to hear about the trouble you’re experiencing.
Is there a particular error code? If so, please share it so that we can look into it further.
In the meantime, we also recommend you:
• Clear your browser’s cookies and cache in the browser settings
• Use a different browser or device to see if you run into the same issue
• Ensure your browser and device have the latest updates installed
This is what shows up
I’ve tried different devices different browsers I’ve tried it all
Thanks for letting us know.
Do you have the most recent version of the app installed?
Yes. I have tried it on multiple devices
We appreciate you trying those troubleshooting steps. I was unable to replicate what you’re encountering in the classic experience or the new experience on the mobile app. I also wasn’t able to replicate this error on Fidelity.com.
In this case we recommend contacting our tech team for additional help troubleshooting.
Contact Us: https://www.fidelity.com/customer-service/contact-us
When calling, please say “technical support” if prompted by the automated assistant. This will direct you to the right team. They’re available Monday through Friday, 8:30 a.m. to 9:00 p.m. ET.🟢