Experiencing Issues with Fidelity’s Live Chat Support
Summary of User’s Issue and Solutions Discussed:
- The main problem reported by the user, Reumert, is difficulty in contacting customer service via the live chat and phone options due to a malfunctioning automated system and issues with entering credentials.
- Fidelity representatives suggested using Discord for assistance and provided a link to their customer service contact page, stating that customers could opt to skip entering their password when calling.
- A user named Girija shared a link for live chat support, which helped them connect with a representative, and encouraged Reumert to verify the link by navigating through the Fidelity website.
Here’s the full thread
Is there an email that i can use since the chat us function doesnt help me.
Wont let me get in contact with a person
Hi, @Reumert. We have not received widespread reports of our live chat being unavailable. However, today is a holiday, and many groups are not in today. We’re happy to help with many things here over Discord. If you give us a brief description of what you are looking to accomplish, we will do our best to assist you. 🟢
Hey Linsey!
Whenever i try to get in contact with live chat it asks me if its about crypto and when i say no it just gives me a number to a representative but doing the phone call requires me to do a I number and password but whenever i type it, it says its wrong
Thank you for following up with us, @Reumert.
We’re sorry you’ve had trouble with entering your password when giving us a call. In an attempt to verify you, our automated self-serve choices will offer the ability to enter your password when you call our customer service phone number.
However, this is by no means required, so you can skip this part if you’d prefer. In that case, you will simply be transferred to a customer service representative who will go through additional verification steps with you.
If you’d like to speak with our Customer Service team, they can be reached by the contact information linked below. Associates are available 24/7 for personal accounts. Our Workplace Investing team is available Monday – Friday from 8:30 a.m. to midnight ET for employer-sponsored accounts. When prompted, please state your need to be routed to the correct group.
Contact Us: https://www.fidelity.com/customer-service/contact-us
We are happy to assist with any general questions you may have about our products and services over social media as well. Feel free to drop your questions here if you’d like.
We hope you have a great rest of your day! 🟢
Is there a button i need to press t o be transferred to a repensentative since when i tried to not enter anything it just said “I’m sorry I didn’t get that let’s try again.”
Hey @Reumert. I had the same isseu when I used the “Chat live with our team” option. It seems to be an automated system. I forget how; but I ended up at this link and managed to chat with a rep: https://www.fidelity.com/customer-service/chat-with-us
Thanks alot!
@FidelityHeather is it possible you can confirm this link?
Not that I dont trust it, but I like to play it safe
@Reumert; given the website for the link; try navigating to fidelity; go to customer service and then chat and see if it takes you to this link. Hope this works out for you