Experiencing Issues with the Fidelity Mobile App

ByAmara5

Summary of User Report and Solutions:

  • The user reports that the app is redirecting them to a mobile version of the regular site, causing the loss of features like check deposit.
  • Fidelity suggests troubleshooting by deleting and reinstalling the app.
  • Ensure both the app and the device are updated to the latest versions.
  • Try logging in from a different device if the issue persists.
  • If problems continue, the user is advised to contact Fidelity’s Technical Support for further assistance.
Here’s the full thread
MainShane
11/30/2023 at 13:10:06 PST
What’s up with the app? It’s now just taking me to a mobile version of the regular site. I no longer have things like deposit checks available.
FidelityEmily
11/30/2023 at 16:45:56 PST
Hey there, @MainShane. Thanks for reaching out. We are not receiving widespread reports of issues with the Fidelity Mobile App. To troubleshoot, please delete the app and reinstall. Be sure that the app and your device are on the most up-to-date versions, and try to access the app again. You may also try logging in from another device. If this persists, please get in touch with our Technical Support team for assistance. You can say “Technical Support” if prompted. Associates are available Monday through Friday, from 8:30 a.m. to 9:00 p.m. ET. Contact Us: https://www.fidelity.com/customer-service/contact-us We appreciate you coming to us here. Please don’t hesitate to reach out if we can help with anything else! 🟢

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