Facing Fidelity Platform Issues While Exiting My Trade
Summary of User’s Issue and Solutions Discussed:
- The main problem reported by the user is experiencing an error with Fidelity’s platform, which prevented them from exiting a trade before the market closed.
- Fidelity confirmed that there was a temporary issue affecting their platforms but stated that systems were back up and running, ensuring that user assets and information remained secure.
- To address the user’s need for immediate assistance, Fidelity provided a link to their contact information, indicating that associates are available 24/7 to help with inquiries.
Here’s the full thread
The . market closing soon, fidelity has error when I try to exit my trade. What is going on?
Thanks for reaching out, @yeew.
There was a temporary issue impacting Fidelity platforms today, December 1. Systems are now up and running. Be assured, your assets and information are secure. We apologize for any inconvenience. 🟢
This is awful especially when the option contracts are coming to expired and nothing can do. Even when trying to call and went bot operator loop. Is there a direct number to reach fidelity broker (a live human perhaps) help close the trade?
We apologize for the delayed response. You can view our contact information using the link below. Associates are available to assist you 24/7.
Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us
Options trading entails significant risk and is not appropriate for all investors. Certain complex options strategies carry additional risk. Before trading options, please read the Characteristics and Risks of Standardized Options (http://www.optionsclearing.com/about/publications/character-risks.jsp). Supporting documentation for any claims, if applicable, will be furnished upon request. 🟢