Fidelity Rewards Card unable to be added to Mint
Summary of User’s Issue and Solutions:
- The main problem reported by the user, MikefromBefore, was that he could not log into his account due to incorrect credentials, despite confirming that his account exists and is accessible from the Fidelity site.
- Mike used the “Forgot UN” option, but the system could not locate his account.
- Fidelity’s support suggested checking account settings on Fidelity.com, specifically allowing third-party access to transaction data, noting that changes might take up to 30 days to take effect.
- If the issue persisted, Fidelity recommended reaching out to Mint or Elan, the card administrator, for further assistance.
- Ultimately, Mike resolved the issue after contacting Visa, where he learned that repeated login attempts had locked him out and he needed to set up an ID Shield.
Here’s the full thread
When I enter the UN and PW, it gives me my credentials are wrong. I use the “Forgot UN” option and fill out all my account credentials and it can’t find my account. My account exists as It is accessible from the Fidelity site, not to mention my card works fine. I have checked and rechecked the credentials. I was online with Tech Support for almost and hour using the Cobrowse feature enabling hime to try to figure it out as shown on my screen.
Hi, @MikefromBefore.
Sorry to hear this is giving you trouble. We had a colleague test this and they did not run into the same issue.
To kick off with some potential settings that may help. Please try the following steps after logging in to Fidelity.com:
1. Click “Accounts & Trade” and select “Cash Management”
2. Select your Visa Signature Rewards card from the account list on the left
3. Click the “Account Services” tab off to the right, then select “Manage credit card”
4. After the page re-routes, you’ll see a list of settings. Scroll down to the “Services” section and select “manage third-party access.”
5. Make sure you allow the sharing of your transaction data.
Keep in mind, this can take up to 30 days to go into effect, so you may not see a result immediately; but this should help third parties communicate and connect in the future.
Since you’ve already talked to our support team and can see the card on Fidelity.com, we suggest reaching out to Mint directly, or Elan, the administrator of the Rewards Signature Visa Card, for assistance.
You can contact Elan at the number on the back of your card to inquire about this setting and see if there are any other workarounds available. 🟢
I did check the “manage third-party access.” but didn’t know about the 30 days. I do think the problem is with Visa and will try them next. Thank you
You’re welcome! Please keep us posted.
Great news. I spent almost an hour on the phone with Visa, and we got it to work. The support rep was really good It was a combination of too many tries locking me out and not having ID Shield set up.
I’m glad to hear you got it resolved, @MikefromBefore!