Summary of User Issue and Solutions:
- The main problem reported by the user is that their completion of the level 1 quiz for the learn and earn program is not being recognized, despite answering all questions correctly.
- One suggested solution is to wait approximately 5 days for the system to update, as it can be glitchy.
- If the issue persists after 2 weeks, the user is advised to contact Fidelity for assistance.
- Fidelity also mentioned that payments for completed levels are typically deposited into the user’s account within 30 days, though they can sometimes arrive sooner.
dhruvie
09/15/2024 at 09:56:03 PDT
Hello, when I completed the level 1 quiz for the learn and earn program, it does not show I completed it even though I I got everything right? I have been re doing the quiz and nothing changes. Can someone please help?
Noah Werden
09/15/2024 at 11:06:02 PDT
As I already said in # 🌱︱youth-app , It takes ~5 days to get paid after completing all lessons. It is kinda glitchy, just wait a little longer and it will most likely work. If it doesn’t after ~2 weeks, you should probably call fidelity to get this issue resolved.
FidelityShawn
09/16/2024 at 08:38:41 PDT
Thanks for reaching out. Congratulations on completing your first level of Learn and Earn.
So you know, when you earn the $2.00 per level for completing Learn & Earn lessons, it is deposited into your account 30 days after the level is completed. Please know that they sometimes are deposited sooner.
If it has been more than 30 days, please reach back out so we can investigate. 🟢