Full View not syncing transactions with Chase credit cards.
Summary:
- The user is unable to see transactions for their linked Chase credit cards in Full View, despite being able to see the balances.
- A suggested solution is to remove the linked accounts and re-add them by following steps in the Full View section of Fidelity.com.
- If issues persist after re-linking, the user is advised to contact the Electronic Channel Support team for further troubleshooting.
Here’s the full thread
I have a couple of Chase credits cards and I’ve linked the accounts in Full View and can see the balance but no transactions. Any help would be great, thanks.
Thanks for reaching out to us this evening, @woodchuck11.
While we haven’t received widespread reports of an issue such as this, as a troubleshooting measure, you may try removing the linked account(s) and re-adding it as a workaround. To do this, follow the steps below from the Full View section of Fidelity.com (login required):
To delete an account:
1. From the Full View homepage, select “View All” next to the “Accounts” section
2. Find the account in question and click the “Actions” dropdown, then “Delete”
3. A pop-up will appear asking if you’re sure you want to delete this account; select “Delete”
To add an account:
1. From the Full View homepage, select “View All” next to the “Accounts” section
2. In the right-hand corner, click “Add Accounts”
3. Fill out the remaining information
If you’re still experiencing issues with connections after following these steps, please get in contact with our Electronic Channel Support team to troubleshoot further. You can reach our technical support team Monday through Friday from 8:30 a.m. to 9:00 p.m., ET. Simply contact us at the link below and say “technical support” when prompted to be routed appropriately.
Contact Us: https://www.fidelity.com/customer-service/contact-us
Let us know if you have any questions.