Having Trouble Depositing Checks in My Youth Account
Here’s a summary of the main issue and solutions discussed:
- Main Problem: Ryan is unable to deposit a check through his youth account and is receiving a message stating that none of his accounts are eligible to receive deposits by check.
- Solution Suggestion 1: Check for software updates on the phone and remove/reinstall the Fidelity app to see if that resolves the issue.
- Solution Suggestion 2: If the issue persists, contact Fidelity’s technical support team for further assistance.
- Concerns Raised: Ryan mentioned a potential issue related to his Social Security Number (SSN) as his account had been locked previously, and he is unsure if that might affect his ability to make deposits.
Here’s the full thread
I’m trying to deposit a check through my youth account and it keeps telling me “None of your accounts are eligible to receive deposits by check” why is this?
We appreciate you reaching out, @ryan.
Generally, teens are able to make mobile check deposits on the Fidelity mobile app and the Fidelity Youth app.
Have you recently opened this account and has it been activated yet?
I have deposited many checks before and it now doesn’t let me
Thank you for the follow-up. To troubleshoot, please check your phone for software updates. After that, remove and reinstall the app to try again.
If those steps do not work, please reach out to our technical support team for further troubleshooting. They are available Monday-Friday from 8:30 a.m. to 9:00 p.m. ET.
Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us 🟢
It might have something to do with my SSN. i submitted it a little while ago because they locked my account or something and it is still not back up