HealthEquity HSA Linking Issues
Summary of the user’s issue and solutions discussed:
- Main Problem: The user is experiencing difficulties linking their HealthEquity HSA account to their Fidelity full view after previously disconnecting and attempting to reconnect it.
- Suggested Solution: Fidelity recommends that the user contact their Technical Support team for troubleshooting assistance.
- Contact Information: Technical Support is available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET, and the user should say “technical support” when prompted by the automated system to reach the right group.
Here’s the full thread
I’m having issues linking my HealthEquity HSA account to my Fidelity full view. I was able to link it in the past and ran into issues after disconnecting and trying to reconnect it again. I’m able to link other accounts to Fidelity full view so I wonder if the issue is on HealthEquities end or if it’s a known issue at Fidelity
Hello there, @Jollyengineer. Thank you for reaching out to us.
Based on what you have shared with us, we recommend reaching out to our Technical Support team so they can troubleshoot the issue with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say “technical support” when prompted by the automated system to be connected to the right group.
Contact us: https://www.fidelity.com/customer-service/contact-us 🟢