Help with changing phone number, lost access to old number
Summary of User’s Issue and Solutions Provided:
- Main Problem: The user is unable to access the phone number associated with their account and is concerned about the need for phone verification when changing it.
- Solution for Personal Accounts: The user can log into Fidelity.com, navigate to “Profile,” and update their phone number directly.
- Alternative Solution: If unable to change the number online, the user should contact Fidelity’s customer service, available 24/7, for assistance.
- Solution for Workplace Plans: Active participants need to reach out to Workplace associates during business hours for help with updating their number.
- Solution for Former Participants: If no longer participating, the user can log into NetBenefits.com and update their profile settings similarly to personal accounts.
Here’s the full thread
I need help in changing my number associated with my account but the old number is not accessible to me. I still have access through my passwords, fingerprint, and emails, but Im worried if I need to verify through phone.
Hello, @NazaJ. I understand your concern. I’ll give you information.
If your accounts are personal accounts, like an IRA or brokerage, after you log into Fidelity.com, click “Profile” at the top of the page. There you can make the phone number update.
If you are unable to make the change, please call our associates for help. Our customer service associates are available 24/7.
Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us
If you have a workplace plan and are still an active participant, you will need to reach out to our Workplace associates. They are available Monday-Friday from 8:30 a.m. to 12:00 a.m. ET.
NetBenefits Contact Information (login required): https://workplaceservices.fidelity.com/mybenefits/employerservices/navigation/nextgen/ngIACustomerService
If you are no longer participating, you can log into NetBenefits.com and click on “Profile and Settings” to make the change similar to how you would on Fidelity.com for personal accounts. If you cannot make the change, please reach out to our Workplace team using the contact information above.
If you have further questions, please let us know. We’re happy to help! 🟢