How I Can Dispute an Unauthorized Debit Card Charge
Summary of the user’s issue and solutions provided:
- Main Problem: The user, misscris, reported an unauthorized charge on their debit card and inquired about disputing the transaction online.
- Solution: The user should contact Fidelity’s Debit Card Services team to submit a dispute, as they are available 24/7 via the service number on the back of the card.
- Additional Steps: The dispute process typically requires a physical signature and a description of the charge, with card services associates assisting in determining the necessary steps based on the user’s situation.
- Resource: A link to more information about disputing debit card transactions was provided for further guidance.
Here’s the full thread
Hi, is there a way to dispute a transaction online? I had an unauthorized charge in my debit card recently
Hi, @misscris. I’m sorry to hear about this.
If you used a debit card connected to your Fidelity account, you will need to contact Fidelity’s Debit Card Services team to submit a dispute. They are available 24/7 by calling the service number on the back of your card. The dispute process typically requires your physical signature to be provided with a description of the disputed charge, but the card services associates will review your specific situation with you to determine the appropriate steps.
You can find additional information on the dispute process in the following link.
Disputing a debit card transaction: https://www.fidelity.com/cash-management/help-center/debit-card/dispute-transactions
Please follow up if there’s anything else we can help with! 🟢