I Almost Fell for a Phishing Email from Fidelity

Summary of the User’s Issue and Solutions Discussed:

  • The main problem reported by the user, merlin_2345, was receiving a phishing email that impersonated Fidelity, leading to concerns about account security.
  • The user clicked on a link in the email but did not enter any personal information and reported the incident by forwarding the email to Fidelity security.
  • The user changed their email, password, and enabled two-factor authentication (2FA) as precautionary measures.
  • Fidelity’s representative advised the user to review a specific webpage for additional steps on reporting suspicious activity and ensuring all necessary information was provided.
  • The user confirmed they reported the phishing email with the relevant details following the advice given.
Here’s the full thread
merlin_2345
03/29/2023 at 08:03:43 PDT
Hello! I’m pretty sure I got a phishing email impersonating fidelity talking about “expiration pending” because an account owner initiated a transaction and said to sign a form through docusign. I clicked the link that said review form, but immediately backed out upon reading further and did not enter any information. I already reported it by forwarding the email to fidelity security and changed my email, password and have 2FA and lockdown already enabled. I also changed my original email’s password. Any other precautions I should take?
Cheez
03/29/2023 at 08:24:42 PDT
If you clicked on the link but didn’t enter anything you are fine lol
merlin_2345
03/29/2023 at 08:37:17 PDT
Just very paranoid now lol
FidelityEmilio
03/29/2023 at 09:14:53 PDT
Hey @merlin_2345. We appreciate you being cautious about account security. It sounds like you’ve taken the proper precautionary steps so far, but please review the page below to ensure the necessary information was forwarded. Follow the steps on this page to report any suspicious activity: https://www.fidelity.com/security/look-out-for-suspicious-emails 🟢
merlin_2345
03/29/2023 at 09:22:26 PDT
Ok great to hear. Already went ahead and reported it with the other info. Thanks!
FidelityEmilio
03/29/2023 at 09:27:40 PDT
Happy to help! Thanks again for engaging here. Let us know if we can be of assistance in the future!

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