I’m experiencing a restriction error on my brokerage account
Summary of the User’s Issue and Solutions Discussed:
- The main problem reported is that the user receives an “account restricted” error when attempting to place a trade in their brokerage account on the app.
- Solutions suggested include logging out and logging back in, reinstalling the app, and updating the app.
- Another suggestion is to wait a few hours, as the issue might resolve itself.
- If the problem persists, the user is advised to contact Fidelity through their official subreddit for further assistance or reach out to Customer Service by phone.
Here’s the full thread
When I try to place a trade in my brokerage account on the app I get the account restricted error on the website it goes through. I’ve tried reinstalling the app.
Try logging out and logging back in, re-installing the app, updating the app.
You could also try just waiting a few hours and Fidelity might fix itself.
Thanks for reaching out to us, @KhrabLobter. We apologize for the delay in our response to your question about a restricted error.
If you received an error code stating that your account is restricted, this is due to an account-level restriction, which cannot be changed by reinstalling the app.
If you’d like us to examine your account more closely, you can reach out to us on our official subreddit, r/fidelityinvestments, by sending us a Modmail. Here’s a shortcut link for your convenience.
Message the Mods https://www.reddit.com/message/compose?to=/r/fidelityinvestments
We also have Customer Service associates available 24/7 by phone. You can reach them via the contact link below.
Contact Fidelity: https://www.fidelity.com/customer-service/contact-us
We look forward to assisting you using your preferred contact method. Please let us know if there’s anything else we can help you with. Thanks for being a part of our community! 🟢