Is Active Trader Pro down?
Here’s a summary of the main problem and solutions discussed in the post:
- Main Problem: The user, Catnap, is experiencing an issue where Active Trader Pro (ATP) does not open on their iMac, even after restarting the computer.
- Solution Provided: Fidelity representatives suggested that Catnap contact their Technical Support team for further troubleshooting assistance.
- Contact Information: The Fidelity Technical Support team is available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET, and users can find contact details on their website.
Here’s the full thread
Is Active Trader Pro down?
Hi, @Catnap. We haven’t received widespread reports regarding Active Trader Pro (ATP) being down and are able to access the platform on our end with no issues. Can you tell us more about what you’re experiencing? 🟢
On my iMac, ATP simply does not open when I click the icon. I restarted the computer and that did not help.
Thanks for following up, @Catnap.
In this situation, our Technical Support team will be your best resource to further review and troubleshoot. Feel free to go ahead and give them a quick call by using the contact information below. They are available Monday through Friday, 8:30 a.m. – 9:00 p.m., ET.
Contact Us: https://www.fidelity.com/customer-service/contact-us
Let us know if there are any other questions that come up!