Keep getting error when trying to open fidelity youth acc
- Main Problem: The user, Panda, is experiencing repeated failures when trying to access their Youth Account, encountering an error message stating “something went wrong” on both the website and the mobile app.
- Recommended Solutions:
- Try completing the sign-up process on the mobile app if the website is not working.
- If the issue persists, contact a customer service associate for further assistance and troubleshooting.
Here’s the full thread
tried couple months ago, didnt work. tried week ago, didnt work. tried today, didnt work. whats am i doing wrong?
Hi, @Panda. Youth Account access is available on both the mobile app and Fidelity.com. Account registration and all electronic agreements can also be completed from either the website or the mobile app.
Because you’re having trouble with the website,my first recommendation is to try completing the sign-up process on the mobile app. If that doesn’t work, please follow up with us so that we can continue to assist you. 🟢
i did. same error, “something went wrong”
Thanks for testing this. Based on the issue following you between the website and the mobile app, we recommend that you speak to an associate to review the account and if necessary, provide troubleshooting. They can be reached 24/7 by using the link below.
Contact us: https://www.fidelity.com/customer-service/contact-us 🟢