Lip service from Fidelity?
Summary of User Report and Solutions:
- The main problem reported by the user is the lack of effective resolution to issues raised in the web and smartphone experiences with Fidelity, leading to frustration over unaddressed feedback.
- Fidelity acknowledges the feedback and submits it to their product developers for review, though they cannot guarantee that every suggestion will be implemented.
- Users are encouraged to use the “Send us feedback” feature on Fidelity.com and the mobile app to directly communicate their issues to the development team for consideration.
Here’s the full thread
To date no matter how many problems I find in the WEB based experience or SMARTPHONE experience it’s always the same response every time. Thank you for your suggestion we will pass it on, and that is where it stops and never gets fixed. Has anyone actually reported a problem and had it fixed by Fidelity? Anybody?
Just opened a SCHWAB account to judge their end user experience. I actually received a call from the local office welcoming me after opening the new account, never got a call from Fidelity. Bad news though that SCHWAB is also using the janky SYMANTEC 2FA client too instead of mainstream ( Microsoft .or. Google ) authenticators.
Hi there @Bruce_Ferjulian. Thank you for sharing. We’re sorry to hear this sentiment. We take feedback seriously and submit it to our product developers for review.
While we cannot promise that every suggestion will be implemented and cannot control the priority of feedback, please be assured that we are committed to using your feedback to make meaningful improvements.
I’d also like to suggest that you utilize the “Send us feedback” tabs on Fidelity.com and the mobile app any time you find something. Your feedback goes directly to the respective development team for review.
Please let us know if you have additional questions or comments. We, Mods, are here to help. 🟢