My Account is Blocked: What Should I Expect from Support?
Summary of User Issue and Solutions:
- The user is unable to log in to their Fidelity account due to being blocked after entering the wrong password three times and is unsure what questions support will ask when contacted.
- Fidelity suggests resetting the password by selecting the “Forgot password” button on the login page to regain access to the account.
- For further assistance with resetting the password, the user can contact Fidelity’s support directly through the provided link.
- Fidelity does not disclose specific verification questions used during support calls to protect account security.
Here’s the full thread
I recently tried to login to my fidelity account and was brought with a message saying to contact support to unlock my account. What questions is support going to ask? The reason to it being blocked i would assume is me miss typing in my password 3 times.
Thanks for reaching out to us! If you are blocked from your account because of mistyping your password 3 times, you are able to gain access again by resetting your password. You can do this by selecting the “Forgot password” button on the login page.
You can always contact us for more assistance in resetting your password.
Contact us: https://www.fidelity.com/customer-service/contact-us
🟢
It said to contact support via the phone number the message said. Id like to know what will be asked before I call them
To safeguard accounts, we do not publish the specific verification protocol used to unlock a client’s account.