My account was closed
Summary of User Issue and Solutions:
- Main Problem: The user, Peter, reported that his Fidelity youth account was closed without his knowledge.
- Solution: Fidelity advised Peter to contact an associate for assistance, as help is available 24/7.
- Additional Troubleshooting: If experiencing issues with live chat, Peter was recommended to clear his browser’s cache and cookies or try a different browser or device.
- Documentation Requirement: Fidelity mentioned that sometimes clients may need to submit additional documentation due to identity verification issues, which can affect account transactions.
- Status Tracking: Peter was directed to use the Status Tracker on Fidelity’s website to check for any requests and upload necessary documents.
Here’s the full thread
I have a youth account with Fidelity, and it was closed without me knowing. Why is this and how do I fix this?
Thank you for reaching out about your Fidelity Youth Account. If you have had the account open and have interacted with in within the last six months, you will need to speak to an associate to help out. They are available 24/7 to help.
Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us 🟢
Well the live chat features don’t work, can you help me here?
Thanks for following up, @peter (astro arc). If you’re having issues with the chat feature, we recommend clearing your browser’s cache/cookie settings, or trying a different browser of device.
With that said, occasionally, we may require an individual to submit additional documentation due to an inability to verify their identity against public records, which may cause an interruption to some transactions in your account. Clients who must provide additional documents can check the Status Tracker on Fidelity.com to view the request and upload their documents, ahead of receiving a letter from Fidelity.
Status Tracker (login required): https://digital.fidelity.com/ftgw/digital/universal-tracker/
If this does not reflect your situation, please let us know, and we can investigate this further with you. 🟢