My balance is broken…

ByAmara5

Here’s a summary of the issues and solutions discussed in the content:

  • Main Problem: The user reported a $10 deduction from their balance that appears to be incorrect, and they were charged twice for a transaction.
  • Solution Suggested: The user was advised to contact the debit card service team to review the charge, with the contact number provided on the back of the card, available 24/7.
Here’s the full thread
𝕊𝕀𝔻
12/09/2023 at 19:39:02 PST
My balance subtracted $10 randomly. All over the mobile app it is $10 less, but my investments still add up to $10 more than the balance.
𝕊𝕀𝔻
12/11/2023 at 07:22:04 PST
It charged me twice for something. Image
FidelityLinsey
12/11/2023 at 08:55:42 PST
Hi @𝕊𝕀𝔻, thanks for reaching out. We recommend reaching out to our debit card service team to review this charge. Their number can be found on the back of your card and representatives are available 24/7. If we can be of assistance in the future, please don’t hesitate to reach out. We’re happy to help where we can. 🟢
𝕊𝕀𝔻
12/11/2023 at 09:20:35 PST
Thank you
FidelityLinsey
12/11/2023 at 13:45:30 PST
Any time! Have a great day. 🟢

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