Active Trader Pro and Website down before market opens

Here’s a summary of the main problem and solutions discussed in the post: Main Problem: The user, Cheese, is unable to access any of the platforms. Suggested Solution: Fidelity’s representative, Sean, advised Cheese to contact their Technical Support team for troubleshooting assistance. Contact Information: Support representatives are available Monday through Friday, from 8:30 a.m. to…

Wrong yield on JEPY

Here’s a summary of the main issue and solutions discussed in the conversation: Main Problem: The user, Cryptodots, reported discrepancies in the yield percentages displayed for JEPY and QQQY under ‘Dividend View,’ with JEPY showing 4.80% instead of 58.25% and QQQY showing 5.98% instead of 67.55%. Solution Discussed: Fidelity acknowledged the issue and escalated it…

Unauthorized Charge on My Account: Seeking Help

Here’s a summary of the main problem reported and the solutions discussed: Main Problem: The user found an unauthorized charge of $23.59 from “cherishis hong kong” on their account, which they did not make. Solution 1: Lock the card immediately to prevent further unauthorized transactions. Solution 2: Report the charge as stolen through the app…

How to transfer funds from TD Ameritrade to Fidelity?

Main Problem: The user is seeking guidance on transferring multiple accounts from TD Ameritrade to Fidelity, specifically regarding the transfer process for an Individual Taxable Account, a Rollover IRA, and a Roth IRA. Solutions Discussed: The user can initiate the transfer process for all three accounts, but may need to open new accounts at Fidelity…

How to close / remove an account?

Here’s a summary of the main problem and solutions discussed in the conversation: Main Problem: The user wants to know how to close or permanently remove accounts on Fidelity, particularly those with a $0 balance and previous employer accounts that continue to display. Solution 1: Workplace accounts cannot be removed due to record-keeping requirements, but…

Is there a way to see what a deposit into my brokerage account is for?

Here’s a summary of the user’s main problem and the solutions discussed: Main Problem: The user, Zucce05, was confused about a “DIRECT DEPOSIT TPG PRODUCTSSBTPG LLC” showing in their Fidelity brokerage account after selling a security, unsure if it was a special disbursement. Solution: Zucce05 later realized that the deposit was unrelated to the sold…

How to Request Physical Copies of My Tax Forms

Here’s a summary of the main problem and solutions discussed: Main Problem: The user, Derpy, was unaware that they needed to manually change their settings to receive tax forms physically instead of digitally, and they are seeking a way to have a previously sent digital tax form mailed to them. Solution: Fidelity’s representative suggested that…

Do I Earn Interest in My Fidelity Cash Account?

Summary of User’s Concern and Solutions Discussed: The main problem reported by GirlyCathy is confusion about how interest is earned in her cash management account with Fidelity, specifically whether the interest is earned daily or annually. FidelityDexter clarified that interest is calculated daily but paid out monthly, and the provided rates are annual, meaning GirlyCathy…

Can I Open Multiple Cash Management Accounts on Fidelity?

Here’s a summary of the user’s query and the response regarding Fidelity’s Cash Management Accounts: Main Problem: The user inquired about the limit on the number of Cash Management Accounts they could open at Fidelity and whether having multiple accounts would have any negative implications. Solution: Fidelity confirmed that there is no limit to the…

Cannot connect to Plaid for Third Party App Connections

Main Problem: POSEIDON is experiencing difficulties connecting Fidelity accounts to investment tracking applications via Plaid, receiving a “Something is wrong. Try again” message for months. Solutions Discussed: Fidelity suggests linking the Fidelity account directly by entering routing and account numbers instead of using Plaid. Users may need to reestablish the connection between Fidelity and third-party…

Extra accounts in Fidelity Mobile App (Android)

Here’s a summary of the main problem and solutions discussed in the post: Main Problem: The user, Zucce05, is frustrated with the Fidelity Mobile App displaying a cluttered list of all accounts, including inactive accounts and stock plans that they want to hide for a cleaner view. Solution for Most Accounts: Zucce05 can hide most…

Inquiry About Future Options Intermediate Classes Availability

Here’s a summary of the main issue and solutions discussed in the conversation: Main Problem: The user, sindbad, is inquiring whether the options intermediate class will be offered after April, as they are unable to attend the beginner class in March due to timing issues. Solution: FidelityMarian confirmed that the options courses are offered each…

Do shares going to zero because of bankruptcy show up as a loss on 1099s?

Main Problem: The user is unsure about how bankruptcy affects their Fidelity brokerage account and whether losses will automatically show up or require manual action to realize. The shares of a company in bankruptcy may still be traded until legal proceedings are completed, and the ticker symbol could change to reflect this status. If a…

How can I stay Signed Into the Fidelity website? It times me out too quickly.

Here’s a summary of the main problem reported and the solutions discussed: Main Problem: The user, GRosner, is experiencing frequent logouts from the Fidelity website, unlike the previous year when they remained logged in. Solution Discussed: Fidelity representatives explained that users are automatically logged off after 30 minutes of inactivity, with a warning displayed at…

How to Check My Dividend Earnings on Fidelity

Main Problem: User wants to know how to check the amount made from dividends. Solutions Discussed: Log in to Fidelity.com and navigate to “Accounts & Trade,” then select “Tax Forms & Information” to view your Year-To-Date Tax Activity. Access the appropriate account and year to see your ordinary dividends and distributions in the YTD Tax…

My Account is Blocked: What Should I Expect from Support?

Summary of User Issue and Solutions: The user is unable to log in to their Fidelity account due to being blocked after entering the wrong password three times and is unsure what questions support will ask when contacted. Fidelity suggests resetting the password by selecting the “Forgot password” button on the login page to regain…