Summary of User’s Issue and Solutions: The user is unable to use a promotional code for a new ROTH IRA account because it indicates the code has already been used. Fidelity support suggests that the user contact the promotional offers team directly for assistance. Contact hours for the promotional offers team are Monday to Friday,…
Main Problem: The user is unsure how to make additional principal payments on their mortgage using information provided by their local bank, specifically regarding adding the mortgage as an external account for easier payments. Discussed Solutions: The user can attempt to add the mortgage as a payee in Fidelity’s Bill Pay system, which allows users…
Summary: The main problem reported by the user is the need for a certifying officer with a signature guarantee or medallion stamp at Fidelity physical locations. Some Fidelity investor centers can provide a Medallion Signature Guarantee, but it is available by appointment only. The user can schedule an appointment online or by calling Fidelity. A…
Here’s a summary of the main issues and solutions discussed in the post: Main Problem: The user is experiencing persistent issues with the Fidelity app, which has escalated to account restrictions preventing them from making trades. The user confirmed that their app and device are up to date, but reinstalling the app did not resolve…
Here’s a summary of the user’s issue and the solutions discussed: Main Problem: The user is unable to add an American Express checking account in Full View without manually inputting data, as it links to the credit card instead. Solution: The user should navigate to “Accounts & Trade,” then “Full View,” and select “+ Add…
Summary of the user’s inquiry regarding credit scores and youth accounts: Main Problem: The user is concerned about whether using a Fidelity Youth Account impacts their credit score. Solution: Debit cards associated with the Fidelity Youth Account do not affect credit history or credit scores, as they are not credit cards. This clarifies that the…
Summary: Main Problem: The user is inquiring whether Credit & Debit Spreads will be included in the offerings, or if it will only be limited to covered calls and short puts. Solution: Currently, the offerings include only covered calls and short puts. Future Updates: As OptionsPlay expands, there may be opportunities to introduce additional income…
Here’s a summary of the main problem and solutions discussed: Problem: The user, Cheez, had a check with their name misspelled by one letter and was unsure if they could deposit it digitally. Solution: It was advised that the name on the check generally needs to match the name on file completely, and depositing a…
Here’s a summary of the issues and solutions discussed in the content: Main Problem: The user reported a $10 deduction from their balance that appears to be incorrect, and they were charged twice for a transaction. Solution Suggested: The user was advised to contact the debit card service team to review the charge, with the…
Here’s a summary of the main problem and solutions discussed in the conversation: Main Problem: The user received a notification that their payment was returned by their financial institution, despite their account showing that the payment went through successfully. Solution 1: Contact Elan Financial Services directly using the number on the back of the credit…
Summary: The main problem reported by the user is the lack of an alert regarding the status of their options trading application, which prevents them from progressing. Fidelity suggested that the user contact them through the provided “Contact Us” link to check the status of the application and determine if any additional information is needed….
Main Problem: Viviani is unable to place an order due to a requirement for cash collection on stock and option orders trading below $3 per share, which can take 4-6 business days. Solution Discussed: Electronic Funds Transfer (EFT) deposits are typically fully collected within 2-6 business days, and placing trades for certain securities requires cash…
Summary of User’s Problem and Solutions: The user, drazgo, is experiencing an issue with the trading dashboard where trades are defaulting to margin instead of cash, making it difficult to execute trades for shares purchased with cash. Fidelity representatives informed the user that they can switch the trade type from margin to cash before finalizing…
Main Problem: The user is seeking information on how to establish an HSA cafeteria plan for their small business, as there is no documentation available on this topic. Solution Offered: Fidelity suggests contacting their HSA team for general and account opening questions, providing availability details for assistance. Additional Advice: The user is encouraged to speak…
Summary of the user’s issue and solutions discussed: Main Problem: The user is experiencing a delay in their direct deposit setup with Fidelity, despite having provided correct routing and account numbers from their CMA, and is unsure if they need to take further action. Solution: Fidelity clarified that the user has done everything correctly and…
Here’s a summary of the main issue reported by the user and the solutions discussed: Main Problem: The user is experiencing difficulties with the updated online retirement tool, which is broken and has worse functionality than the previous version. They are unable to update manually entered external accounts due to unclear instructions and a lack…
Summary of User’s Issue and Solutions: The user, roule, is unable to find a deposit option to pull from their 401k. The suggested solution is to contact the Fidelity Workplace team that services their specific 401k plan. It is emphasized that 401k plans may have unique rules regarding distributions, making the Fidelity team the best…
Main Problem: The user is unable to sell cash-secured puts due to an error message indicating that their account does not support the option. Solution Offered: The user is advised to confirm their options trading approval level since the error suggests their account might not be approved for the specific option type. Options Trading Tiers:…
Summary of User’s Concern and Solutions Discussed: Main Problem: The user, Dan, is unsure if he should reapply for a credit card after being declined previously. Suggested Solution: Contact Elan Financial Services for more information regarding the approval process for the Fidelity Rewards Signature Visa Card. Additional Resources: Dan was provided links to the Fidelity…
Main Problem: The user is unable to locate their digital card despite it being marked as ready, and the app indicates that their physical card has shipped. Possible Solutions Discussed: Contact Fidelity directly for assistance. The user can still add the card to Apple or Google Pay, even if the digital wallet system is down….