Question about an error. (1Y9999)
Summary of User’s Issue and Solutions:
- Main Problem: The user, Spongy, is unable to sell shares of GoPro due to an error stating their account is not eligible for the order type, despite having multiple lots of the shares.
- Suggested Solution: Fidelity representative, James, recommends that the user contact customer service to review their account for further assistance.
Here’s the full thread
I went to sell specific shares of gopro but when i click preview order i get hit with:
(1Y9999) We’re sorry, but your account is not eligible for this order type.
Why is that the case? (I have a youth account)
Thank you for hopping into Discord today!
I understand you’re attempting to sell specific shares of GoPro Inc (GPRO) and are running into an error. If you only have a single lot of this position, then this could be what’s causing this issue. Are you sure you have multiple lots of GPRO? 🟢
yes three total all different cost basis
I appreciate the follow-up.
It sounds like we will need to review your account to get to the bottom of this, so I’m going to have you call or chat in with one of our 24/7 customer service reps. You can reach them by clicking the following link:
Contact us: https://www.fidelity.com/customer-service/contact-us 🟢