Recurring basket investment not investing
Here’s a summary of the main issues and solutions discussed in the user’s post:
- Main Problem: The user is experiencing issues with a recurring investment where the scheduled buy did not occur despite having funds available, and a recent change in target allocation for the investment basket was ignored during the last purchase.
- Solution Discussed: Fidelity acknowledged the issue, offered to investigate further, and directed the user to contact their support through a trusted channel for personalized assistance.
- Follow-Up: The user confirmed that the deposit was processed but noted that the basket investment still did not happen.
Here’s the full thread
I have a weekly recurring investment set up that transfers money from my bank account into my investment account and automatically invests it into a basket with smart buys. I have been seeing strange behavior lately.
Today is supposed to be the investment day and the money got deposited from my bank but the morning investment into the basket did not happen. No buys at all. Cash is there in the account.
Second problem happened with the last buy. I had changed the target allocation for the basket but the subsequent smart buy just seemed to ignore my new allocation and bought using the old ratios.
I’m getting a little annoyed at getting charged $5 a month for a service with such fundamental issues.
Are these known issues with recurring buys into baskets?
I just checked the deposit in the activity tab and it says it is still processing. This would be the first time that the deposit did not make it in time for the scheduled recurring investment.
Thanks for reaching out to us on Discord, @Hanuman. We’re sorry for the delay!
While we haven’t received widespread reports of an issue such as you described, we’d like to take a closer look into this with you. When you’re available, please reach out to us on a trusted channel through the link below.
Contact Us: https://www.fidelity.com/customer-service/contact-us
As always, if you should come across any questions in the future, don’t hesitate to reach out.
Will do. Thanks. The deposit is all processed and received now but the basket investment just never happened.