Seeking Help with My Dissatisfaction as a Fidelity Client
Here’s a summary of the main problem and solutions discussed:
- Main Problem: The user, CuriousFellow, is extremely dissatisfied with Fidelity’s customer service and is considering moving their accounts to another firm due to a lack of effective responses from agents.
- Proposed Solutions:
- Fidelity representatives suggested contacting them through private messaging on social media platforms like Facebook, Instagram, Twitter, or Reddit for more secure communication.
- Fidelity’s team expressed a willingness to assist once they receive more details about the user’s specific concerns.
CuriousFellow has attempted reaching out via Reddit but has only received canned responses, leaving them frustrated with the lack of adequate support.
Here’s the full thread
Good Afternoon All! I am a extremly dissatisfied Fidelity client. I am on the verge of moving my accounts to another firm and this fact does not seem to make the agents at the regular number to provide me with answers. Is there not a Fidelity Corporate Customer Service Complaint CEO Level number that I may speak with someone? Or is there anyone on Discord with Fidelity that can has the authority to point me in the correct direction? Thank you.
Hi, @CuriousFellow. We are sorry to hear about your experience and we’d like to learn more about your situation to help however we can. Please feel free to follow up here, or you can reach out to us in a private setting via one of our other social channels, such as Facebook, Instagram, or Twitter.
What would you like to know?
Feel free to share details about your experience or what you are working on, and we’ll see how we can help.
Please remember that Discord is not considered a secure channel, so refrain from sharing any personal or identifying information.
You may also contact us via private message on other social channels, such as Facebook, Instagram, X, or Reddit if you’d prefer a private setting.
Well after sending time this morning writing out the concern. Discord gives the response for a longer message I would need to respond to another type of discord. That pretty much sums up my experience with Fidelity. Pass me on and don’t handle the issue
We are more than willing to assist you when you provide us with information about the issue you are referring to.
The reason we ask you to reach out to us on those channels is because your account security is our top priority and Discord is not a secure channel. I can assure you that we are the same associates responding on those platforms as they are all moderated by the Fidelity Social Media Customer Care Team. 🟢
I’ve sent a message on Reddit. Received two canned responses. I also provided the Reddit portion the full events. No response as of yet.
lol. Brah they are trying to assist you.
Assist who?
Curious fellow
Why should I be?
Bruh why isnt the dude asking for help on fidelity not reddit or discord 😭