Struggling to Link My Bank Account for EFT Transfers
Summary of User’s Issue and Solutions Discussed:
- The user is having trouble linking their bank account to Fidelity via Electronic Funds Transfer (EFT) despite trying both Finicity and manual entry of personal details.
- Common issues that may prevent linking include incorrect bank instructions (account and routing number), name mismatches, or ownership of the bank account by an entity (like a business account).
- Some smaller financial institutions may have difficulty linking through Fidelity’s Real-Time Verification (RTV) system and may require a paper form to complete the process.
- A link to the Electronic Funds Transfer Form (PDF) was provided for the user to fill out and return either by mail or via a secure message on Fidelity.com.
- The user was encouraged to send a secure message through Fidelity’s platform if further assistance is needed.
Here’s the full thread
Hello I’m trying to link my bank account and I tried both ways finicity and manual personal details. What are the next steps to get my account connected?
Thank you for reaching out to us! We’re sorry to hear this.
We want to gather more details about this. Are you trying to link your bank account via Electronic Funds Transfer (EFT) so you can send money to and from your Fidelity account, or are you trying to link your bank to the Fidelity Full View feature for viewing purposes?
The more information you provide us, the better. 🟢
Eft
Thanks for letting us know, @milokilo.
Some common causes of an external bank account not linking are incorrect bank instructions (account and routing number), a name mismatch, the bank account being owned by an entity (like a business account, for example), or your financial institution is unable to link to Fidelity through the Real-Time Verification (RTV) system. Some smaller financial institutions have difficulty linking through our RTV system and then require being linked through a paper form. This form can be filled out and mailed back to us or submitted in a secure message on Fidelity.com.
Electronic Funds Transfer Form (PDF): https://www.fidelity.com/bin-public/060_www_fidelity_com/documents/electronic-funds-transfer-and-bank-wire.pdf
Send a Secure Message (Login required): https://digital.fidelity.com/prgw/digital/login/full-page?AuthRedUrl=https://digital.fidelity.com/ftgw/digital/secureemail
If there’s anything else we can assist with, please let us know. Our team is here to help! 🟢