Struggling to Set Time In Force for My Limit Order
Here’s a summary of the main problem and solutions discussed in the post:
- Main Problem: The user, Cheez, is unable to set a Time In Force for a limit order on the mobile trading app, as it only allows “Day” with no option to change it.
- Initial Suggestions: FidelityMarian suggested checking if the user is using the directed trade ticket and to look for a “More Trade Selections” option.
- App Troubleshooting: FidelityMarian recommended uninstalling and reinstalling the app to ensure it’s the latest version.
- Further Assistance: If the issue persists, FidelityMarian advised contacting the Electronic Channel Support team for more detailed troubleshooting.
These steps aim to help Cheez resolve the issue with setting the Time In Force for their trade order.
Here’s the full thread
I’m trying to set this limit order but I can’t figure out why it will
only let me set a Time In Force to Day
oh it wont lemme post a photo
it isnt a fractional share
Great to see you back on Discord, @Cheez!
We certainly would like to assist and get you back to trading. Tell us more about the trade you would like to place. Are you using the directed trade ticket?
If you see the option “more trade selections”, you can try clicking that option.
I’m on Mobile
What is the symbol you are trying to trade today?
GEHC
I’ll go over my full workflow
I’m on Home > I click on Invest at the bottom > I press positions (see details) > I click on the Stock from the list of my holdings > I press sell next to tax lots > I’m taken to the trading interface with no option to select Time In Force
I have Sell Shares selected
On the the top right of your trade ticket, do you see it as a market or limit order?
I’m on mobile so its at the bottom
I select limit order
In the small text under the Market/Limit slider it says Time In Force: Day with no option to change it
Do you see a “More Trade Selections” link? It should be at the bottom of the ticket.
I see at the bottom in blue
Estimated Value Information
View Performance Information
Additional Important Information
Market Identifier Codes
To troubleshoot this, please try uninstalling the app on your device and reinstalling it to ensure you are using the current version of the app.
Let me know if you are still not able to change the Time-In-Force on your trade ticket after following the steps above.
got it
Done and still nothing
are you familiar with the specific interface i’m on
I am. I appreciate all the information you shared with us- it was very helpful. It sounds like you’re using the single-screen experience for an apple device. I haven’t been able to replicate what you’re running into with my personal device. At this point, go ahead and give our Electronic Channel Support team a call to take a closer look and further troubleshoot this issue. Representatives are available from Monday-Friday, 8:30 a.m. – 9:00 p.m. ET.
Contact us: https://www.fidelity.com/customer-service/contact-us
gotit
Can I dm you a photo
At this time, we do not have DMs in Discord, but you are welcome to visit us on our subreddit page. Once there, you may send us a Modmail and we can follow up with you there. 🟢
;-; k