The accounts I’ve closed over a year ago are still visible and accessible.
Summary of User’s Issue and Solutions Discussed:
- Main Problem: The user is trying to completely remove their account but is unable to do so, even after being told to wait six months.
- Solution 1: Ask the Fidelity bot on the website or app to close the account, ensuring any remaining funds are removed first.
- Solution 2: Understand that inactive and closed accounts are purged annually, but some accounts may not be eligible for immediate deletion due to industry rules and recordkeeping requirements.
Here’s the full thread
I’m trying to completely remove them but they will not delete. I was told to wait 6 months but clearly it’s been way over that time period.
Ask the fidelity bot on the website or app to close your account. If you still have any money in your account you will need to remove it before you can close your account. Sorry to see you go!
Hi, @duck.
As you may be aware, inactive and closed retail brokerage accounts are annually purged from the system in May, after having a zero balance for the current and prior year-to-date file. Once an account has been purged, it can no longer be viewed on our website. That said, industry rules require that we maintain account records for a specific period of time. Due to the industry recordkeeping rules, your login will continue to exist to allow access to account records.
Keep in mind that while our system will periodically purge old, unused accounts from your profile, provided there’s been a zero balance for the requisite period, some accounts may not be eligible to be purged. Eligible accounts that did not meet all criteria to be purged as inactive would remain until the next cycle. Certain account types, such as workplace-sponsored retirement plans, may also be required to stay on file for longer.
If you have any other questions, please let us know. 🟢