This Fidelity account has restrictions in place
Summary of User’s Issue and Solutions Discussed:
- The main problem reported by the user, shrikar, is a restriction on their account that prevents them from ordering a new debit card online.
- Fidelity representative, Emilio, suggests that the restriction may be due to the need for additional paperwork to verify the account owner.
- Emilio recommends that shrikar contact Fidelity’s service team for further assistance and to understand the specific restrictions on their account.
- For a more secure discussion, Emilio advises reaching out through phone or other social media channels to review the account details.
Here’s the full thread
Hi there @shrikar, thanks for reaching out.
It looks like there may be a restriction(s) on your account preventing you from ordering a debit card online.
This is often be due to us needing more paperwork to verify an account owner.
For assistance, and to learn more about what restrictions may be in place, please give our service team a call using the link below.
Contact Us: https://www.fidelity.com/customer-service/contact-us 🟢
Oh so it’s just for ordering a new debit card because if so I know why, I had previously had to reorder my card twice
We won’t be able to determine exactly what’s restricted without reviewing your account. Based on the screenshot, it does look like ordering debit cards online is blocked due to the restriction. Please give us a call or reach out to us via our other social media channels and we can get into a secure environment to review this with you.