This is why I HATE Fidelity 2FA!!!
Here’s a summary of the main problem and the solutions discussed:
- Main Problem: The user faced issues accessing their Fidelity account due to a malfunctioning phone, which prevented them from receiving the 2FA code necessary for logging in.
- Suggested Solution: The user recommends that Fidelity switch from their current single-device Symantec VIP authenticator app to a TOTP 2FA code system that can be used with multiple authenticator apps, which would eliminate the single point of failure.
- Response from Fidelity: Fidelity acknowledged the user’s issue and stated they would relay the recommendations to their developers for consideration.
Here’s the full thread
I really really dislike the Fidelity 2FA and today is the reason why. I’ve been moving my cash into equities by buying on down days. Well today was a good down day for the market. However, I was unable to make any manual purchase because my phone stopped working. Unable to login to the account because I could not get the 2FA code.
Fidelity, it is WAY past time to abandon the silly SINGLE device Symantec VIP authenticator app and provide a TOTP 2FA code that can be used with any TOTP authenticator app that customer decides to use. If this was available to me today, I would have used the TOTP 2FA authenticator app on my tablet or desktop to generate the 6-digit 2FA code.
It really is amazing that Fidelity continues to provide TOTP 2FA code generator for a single device only. This is a single point of failure that could be easily avoided.
As it is now, it may be a few days before I get a replacement phone and again login to my 2FA protected Fidelity account!
This is not a “general question”
Hello there, @barmxr. Thank you for sharing this with us. We’re sorry that you had issues making trades due to the circumstances you shared. I’ll pass along this to our developers so they can look into your recommendations.
Please feel free to reach out to us anytime you need us. 🟢