Trading Dashboard not loading / crashing Firefox

ByAmara5

Summary of User’s Issue and Solutions:

  • The user, Cocoa, reports a persistent issue affecting both Linux and Windows platforms, as well as multiple web browsers.
  • If traditional troubleshooting steps do not resolve the issue, the user is advised to contact Fidelity’s technical support team for assistance.
  • Technical support is available Monday through Friday, from 8:30 a.m. to 9:00 p.m. ET.
  • The user can find additional support options through the provided links for contacting customer service and technical support FAQs.
Here’s the full thread
Cocoa
10/18/2024 at 06:56:14 PDT
Has there been any update on this? This issue persists on Linux and Windows, and also multiple web browsers. Referencing this reddit post: https://www.reddit.com/r/fidelityinvestments/comments/1fz40s9/firefox_1283_esr_not_working_well/
FidelityLinsey
10/18/2024 at 07:29:05 PDT
Hi, @Cocoa. If traditional troubleshooting steps don’t resolve the issue, please contact our technical support team for assistance. They are available Monday through Friday, 8:30 a.m. – 9:00 p.m. ET. When prompted, say “technical support” to be routed to them. Contact Us: https://www.fidelity.com/customer-service/contact-us Technical Support FAQs: https://www.fidelity.com/customer-service/faqs-technical-support 🟢

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