Trouble with Real-Time Quotes Popup in Fidelity App

Here’s a summary of the main problem and solutions discussed:

  • Main Problem: The user is unable to dismiss a message about purchasing real-time quotes on the Fidelity iOS app, as the “dismiss” button is positioned too far down on the screen.
  • First Solution: Fidelity suggested uninstalling and reinstalling the app to ensure the user has the most recent version.
  • Second Solution: After the issue persisted, Fidelity recommended the user contact their Electronic Support Team for further investigation and additional troubleshooting steps.
Here’s the full thread
Swivel
07/30/2023 at 17:45:32 PDT
When I log in through the Fidelity ios app on my iphone 13 mini, there is a message about purchasing real time quotes that I can’t exit out of. The “dismiss” button is too far down.
FidelityMarian
07/31/2023 at 06:15:59 PDT
Thanks for reaching out to us regarding this. To troubleshoot this, please uninstall and reinstall the app to ensure that you are using the most recent version. Please keep us in the loop if this issue persists. 🟢
Swivel
07/31/2023 at 11:00:57 PDT
I have reinstalled the app to find the same issue. The website works fine for now.
FidelityJenny
07/31/2023 at 11:10:56 PDT
We appreciate you keeping us in the loop, @Swivel. At this point, it would be best to check in with our Electronic Support Team. They’d be able to investigate the matter further and provide additional troubleshooting steps. 🟢

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