Troubleshooting Authorization Code for Youth Account App
Summary of User’s Issue and Solutions Discussed:
- The main problem reported is that the user is not receiving the authorization code needed to log into the youth app.
- The user is advised to check if the phone number used to receive the authorization code is correct.
- If the phone number is accurate and the issue persists, the user should contact Fidelity’s Technical Support for further assistance.
- Technical Support can be reached Monday through Friday, 8:30 a.m. – 9:00 p.m. ET, and the contact information is available on Fidelity’s website.
Here’s the full thread
Setting up youth account not get authorization code for youth account app
Thanks for reaching out to us on Discord, @stevevt. We appreciate your patience.
Based off your question, it sounds like you’re referring to the confirmation email associated with setting up your Fidelity Youth Account. If you did not receive this email, you can register directly through Fidelity.com. You can click “Login” at the top of the page on Fidelity.com and then click the “Register Now” button under “Setup online access” on the right side. After following the steps to establish your username and password, you can log in to the Fidelity Investments mobile app to agree to the terms and conditions. This will activate the account.
I would also encourage you to check your spam folder in your email to make sure it wasn’t sent there. The e-mail that is normally sent to you is to complete registration for the account. After opening that email, you would follow these steps:
1. Click “Complete Registration” from the email and then select “Continue” on the next screen
2. Confirm your information and complete verification to create your username and password
3. Finally, you’ll be directed to review and agree to the terms and conditions of the account
Feel free to let us know what other questions come up as you begin investing. 🟢
I was able to create it. The problem lies with the youth app, while creating his login it requested to send an authorization code he never gets it. I thought he was expecting it through text
We appreciate you for following up with us, @stevevt.
Please ensure that the number being used to receive the authorization code is correct. If it is, please give us a call to speak with our Technical Support team. They are available Monday through Friday, 8:30 a.m. – 9:00 p.m. ET. Please have her state “technical support” when calling to be routed to the right place. Our contact information can be found on our website.
Fidelity Contact Information: https://www.fidelity.com/customer-service/contact-us
Please let us know if you have any additional questions. Thanks again for reaching out to us on Discord! 🟢