Troubleshooting Real-Time Quotes on Fidelity Platform
Summary of User’s Issue and Solutions Discussed:
- The main problem reported by the user, @goat, was the inability to post pictures and view Real-Time Quotes, initially resulting in a blank screen.
- FidelityCaitlin suggested basic troubleshooting steps, including clearing the cache and cookies on the browser or trying a new browser or device.
- To activate Real-Time Quotes, FidelityCaitlin provided a step-by-step process involving navigating through the account features on the Fidelity website.
- After following the suggested steps, @goat confirmed that the issue was resolved and thanked FidelityCaitlin for the assistance.
Here’s the full thread
Cant post pictures here.
Hi, @goat. We haven’t received widespread reports of clients seeing a blank screen when attempting to view Real-Time Quotes. For basic troubleshooting, please try clearing the cache and cookies on your current browser, or opening Fidelity.com in a new browser. You can try activating real-time quotes again using the new browser or a different device.
To activate Real-Time Quotes please use the steps below:
1. Click “Accounts & Trade” in the top left corner and select “Account Features” in the dropdown.
2. Expand “Brokerage & Trading” and choose “Real-Time Quotes.”
3. Review and Accept the agreement.
Please let us know if the issue persists after troubleshooting.🟢
Okaay, one moment
Doesnt work on mobile, still @FidelityCaitlin
Oh wait, nvm. It worked.
Thank you for your help, its not showing any errors.
Yay I’m glad it’s working! You’re welcome 😁
🙂 Have a great a day
You too!