Trying to use card on the Xbox store, refuses to accept.
Summary of User Issue and Solutions:
- Main Problem: The user is experiencing issues with the Xbox checkout page, which states that the expiration date and name on their debit card are incorrect, despite entering the information correctly.
- Solution: The user should log into Fidelity.com, navigate to “Accounts & Trade,” then “Cash Management” to check if their debit card is locked.
- Additional Step: If the card is not locked, the user is advised to call the 800 number on the back of the card to inquire about the transaction status.
Here’s the full thread
Although I input all the information as it is on the card, the checkout page on Xbox states that my expiration date and name are incorrect, even when inputted verbatim to the card.
Is this a sign that my card has been locked?
Thank you for the question, @materwelon. You can log into Fidelity.com, then go to “Accounts & Trade” followed by “Cash Management” to review if your debit card has been locked. When on the “Manage cash & cards” page, click “Debit card,” then “Manage debit card” to review.
If you see that your card is not locked, call the 800 number on the back of the card to status the transaction.
Please let us know if you need additional help. We’re here for you.
Alright, thank you.
We’re glad we could point you in the right direction! 🟢