Unable to access my account due to a new phone number
Here’s a summary of the main issue and solutions discussed in the post:
- Main Problem: The user cannot access their account due to a recent phone number change that affects multi-factor authentication.
- Solution: The user needs to contact Customer Service by phone to update their phone number after verifying their identity.
- Availability: Customer Service is available 24/7 to assist with this issue.
- Contact Information: The user can find the contact details for Customer Service on the Fidelity website.
Here’s the full thread
Do I really need to call to get my access back if I changed my number and now I can’t access my account?
Thanks for reaching out to us on Discord.
If you’ve recently changed your phone number and cannot complete your multi-factor authentication to log in, you must contact our Customer Service team by phone. They can help update your phone number after verifying your identity. Our associates are generally available 24 hours, 7 days a week. You can find all our contact information on the page below:
Contact Us: https://www.fidelity.com/customer-service/contact-us
We appreciate you choosing Fidelity! Please let us know if you have any other questions. 🟢