Unauthorized $80 Charge on My New Fidelity Debit Card
Here’s a summary of the main issue reported and the solutions discussed:
- Main Problem: Dr. RobotNick reported an unauthorized transaction of $80 from their Fidelity debit card after adding it to a new phone’s wallet.
- Solution: FidelityShawn advised contacting Debit Card Services using the number on the back of the debit card to initiate a claim.
- Additional Steps: Dr. RobotNick should verify their account address and phone numbers on file with Fidelity, as these will be used during the investigation process.
- Caller Identification: Fidelity Debit Card Services may contact Dr. RobotNick from a 302 area code, which could appear as an unknown caller.
Here’s the full thread
I just recently got debit card from fidelity and I added it to my ne phone’s wallet and fo my birthday some money was added to it and $80 wa just taken from Apple. I never approved of this transaction and I lost most of my money
Thank you for reaching out, @Dr. RobotNick. I’m sorry to hear you have a transaction that you didn’t approve of. I’ll point you in the right direction.
Please contact Debit Card Services using the number on the back of the debit card. When connecting with them:
• Verify your account address of record at Fidelity. Communications are sent to this address.
• Verify your daytime and evening phone numbers on file at Fidelity. Fidelity Debit Card Services may contact you at these numbers during their investigation process.
• Calls from Fidelity Card Services have a 302 area code and may appear as an unknown caller. Be prepared to answer calls from the 302 area code after filing a claim.
If you have additional questions for us, please let us know. We’ll be here to help. 🟢
Thank you