Unauthorized Charge on My Account: Seeking Help
Here’s a summary of the main problem reported and the solutions discussed:
- Main Problem: The user found an unauthorized charge of $23.59 from “cherishis hong kong” on their account, which they did not make.
- Solution 1: Lock the card immediately to prevent further unauthorized transactions.
- Solution 2: Report the charge as stolen through the app or by calling Fidelity, which will then issue a new card.
- Solution 3: Contact Fidelity’s customer support, available 24/7, for assistance with the issue.
Here’s the full thread
So when i went to check my account today and went to my activity it says that i spent $23.59 on something called cherishis hong kong when i did not buy anything around the lines of this
You should immediately lock your card. Then report stolen in the app or call Fidelity. Fidelity will then send you a new card. If it is a Fidelity credit card, I’m pretty sure Fidelity will not hold you liable for this.
Ultimately take action as soon as physically possible.
@Theyluv_Aldo ^^^
Hi there, @Theyluv_Aldo. I’m sorry to hear this happened. I recommend that you call our associated to report this. They are available 24/7 to help. Please use the link below.
If you need anything from us, please let us know. 🟢